Frequently Asked Questions
Where is the login button on Gransino Casino?
The LOG IN button is in the top-right corner of every page on desktop. On mobile it appears in the sticky header next to the hamburger menu. Clicking it opens an overlay without leaving the current page.
What do I do if my password is not working?
First check that Caps Lock is off and that you are using the email address you registered with. If you still cannot log in, click Forgot password in the login modal and follow the reset link sent to your inbox. The link expires after 24 hours.
How do I enable two-factor authentication?
Go to Account Settings, open the Security section and toggle on Two-Factor Authentication. You can choose email codes or connect a TOTP app such as Google Authenticator. From that point, every new-device login will require a second code.
Can I log in on my phone without downloading an app?
Yes. Gransino Casino has no dedicated iOS or Android app but the mobile browser version is fully functional. Open the site in Chrome or Safari, tap LOG IN and the process is identical to desktop.
Why is my account locked after failed login attempts?
Five consecutive failed attempts trigger a temporary lock as an anti-fraud measure. Use the Forgot password link to reset your credentials and regain access immediately.
How long does a login session stay active?
With 'Remember me' checked, the session stays active for up to 30 days. Without it, the session ends when you close the browser or after a period of inactivity. Clearing cookies also ends the session.
I no longer have access to my registered email. What now?
Contact [email protected] from any address, include your full name, date of birth and a copy of your government-issued ID. The support team can verify your identity and help you update the account email.
Does logging in require KYC verification?
No. You can log in and play without completing KYC. Verification is only required before your first withdrawal. You can upload documents anytime from the Verification section in your profile.

